Written by IAPMO 1:25 pm SCB

The Importance of Customer Surveys in QMS and EMS Certifications

In the realm of Quality Management System (QMS) and Environmental Management System (EMS) certifications, continuous improvement and customer satisfaction are paramount. One of the most effective tools for achieving these goals is the customer survey. These surveys provide invaluable feedback that helps organizations understand their customers’ experiences, identify areas for improvement, and enhance overall service quality.

Why Customer Surveys Matter

1. Insight into Customer Experience: Customer surveys offer direct insight into the client’s experience with your services. This feedback is crucial for identifying what works well and what needs improvement.

2. Continuous Improvement: The principles of QMS and EMS emphasizes continuous improvement. Regularly gathering and analyzing customer feedback allows organizations to make informed decisions that drive quality enhancements.

3. Customer Satisfaction: Understanding and addressing customer needs is central to maintaining high levels of satisfaction. Surveys enable companies to gauge satisfaction levels and implement changes that enhance the customer experience.

SCB’s Commitment to Quality

At SCB, we are dedicated to empowering our clients through comprehensive certification services. To ensure we meet and exceed your expectations, we invite you to complete our customer survey following an audit. Your feedback is instrumental in helping us address any issues that may have arisen during the audit process.

How Your Feedback Helps

1. Issue Resolution: By sharing your experiences and concerns, you help us pinpoint specific issues that need attention. This allows us to take corrective actions promptly and effectively.

2. Enhanced Services: Your feedback provides us with a clear understanding of how we can improve our services. This continuous loop of feedback and improvement ensures we are always moving towards higher standards of quality.

3. Personalized Follow-Up: Including your company name in the survey allows us to reach out directly for additional questions or clarifications. This personalized approach ensures that we fully understand your needs and can provide tailored support.

Customer surveys are a cornerstone of effective QMS and EMS certifications. They offer a structured way to gather crucial feedback, drive continuous improvement, and ensure customer satisfaction. At SCB, we value your input and are committed to using your feedback to enhance our services. By completing our survey after an audit, you play a vital role in helping us maintain and improve the quality of our certification processes.


IAPMO develops and publishes the Uniform Plumbing Code®,the most widely recognized code of practice used by the plumbing industry worldwide; Uniform Mechanical Code®; Uniform Swimming Pool, Spa and Hot Tub Code®; and Uniform Solar Energy, Hydronics and Geothermal Code — the only plumbing, mechanical, solar energy and swimming pool codes designated by ANSI as American National Standards — and the Water Efficiency Standard (WE-Stand)™. IAPMO works with government, contractors, labor force, and manufacturers to produce product standards, technical manuals, personnel certification/educational programs and additional resources in order to meet the ever-evolving demands of the industry in protecting public health and safety.

Last modified: June 27, 2024